When will I receive my order?

We are sending out your purchase within 1-3 days after the ordering process is completed. The delivery time may differ according to your country, city or district. Orders take approximately 1 to 2 weeks internationally to arrive.

How much does the shipment fee cost?

If you purchase products with a value of S$100 or higher or items on D&S we will be paying your shipment fee. For purchases below S$100 and besides items, the shipment fee is S$12 for UPS/ DHL/TNT/ ARAMEX.

The shipment fee will change according to the total weight of the items and the country it is going to be send to. You can see your shipment fee during your ordering process on the “Address information” and “Payment” tabs.

If you want your invoice and order to be sent to different addresses, your invoice will be delivered via postal mail or email soft.

How can I track my order?

You can click the link https://dnsbabycare.com/track-your-order/ enter your order ID and billing email  to track your order.

Which countries are you delivering to?

We are delivering to the following countries:

USA, UK, Australia, United Arab Emirates, Japan, Korea, Canada, Singapore. 

The package arrived damaged / crushed / wet, what should I do?

We carefully prepare your package at our facility before giving it to the shipping company. If the package arrives damaged, it stems from a transporting defect of the shipping company. If you encounter such a situation, the cargo worker needs to prepare a “Damage Investigation Report” before you accept the cargo and for you to be able to return the product to us.

Another thing you need to make sure is, that the cargo officer puts a correct explanation on the damage investigation report. For example: “The package is not damaged but the product is.”, such an explanation can be interpreted that the product was not damaged during shipping and may cause problems during the refund/exchange process. Please caution the cargo worker to use the right words for the explanation if the product is damaged.
(E.g.: When the package arrived it was checked and determined that the product was damaged.)

If you realize that your package is damaged after the cargo worker has left, please immediately contact the nearest branch of the shipping company and ask for help to prepare a damage investigation report. Please inform us, if you don’t receive the necessary help of the shipping company.